Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
The front office, what was it all about?
0 sec
Introduction to Front Office Operations
3 minutes
The Guest Circle
3 minutes
What is the guest circle?
0 sec
What is the Front Office?
1 minutes
The Front Desk Receptionist
2 minutes
The Concierge
2 minutes
The Bell Team and Bell Attendant
1 minutes
The Butler
48 sec
The doorkeepers
1 minutes
Guest relations
1 minutes
Test your knowledge!
0 sec
Description
Step into the vibrant heartbeat of a hotel as a front office receptionist, where you'll leave a lasting impression on guests from their arrival to departure. With the guest circle in mind, master the art of pre-arrival interactions and provide exceptional service with excellent communication, product knowledge, and coordination skills.
What you will learn
Service Excellence
Guest Circle
Operations
Front Office Operations: Technical & Functional Skills
Guest Profile Management
Guest Service
Guest Experience Delivery
Guest Engagement
SOP Application
Brand Standards Execution
professional communication
Interdepartmental Communication
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