Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
How to upsell when taking the order Introduction
2 minutes
How to upsell with assumptive selling Part 1
4 minutes
How to upsell with assumptive selling Part 2
3 minutes
What is assumptive selling?
0 sec
How to upsell with Suggestive selling
3 minutes
What is suggestive selling?
0 sec
How to upsell with descriptive selling
5 minutes
What is descriptive selling?
0 sec
Test your knowledge!
0 sec
Description
Taking the order is the perfect situation to upsell. But be cautious and aware not to cross the line where you become pushy. Upselling when taking the order should add value to the dining experience, a gesture, and good service. It should be to improve service delivery and interaction. Without the right intention and mindset, your attempt will be seen as pushy and annoying.What you will learn
Ask good questions
Listening
Upselling
Recommendation Skills
Guest Engagement
Personalization
Verbal Communication
Persuasion & Influence
Menu Knowledge
Value-Based Selling
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