Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Taking the order - introduction
3 minutes
Taking the order – How to ask (good) questions
4 minutes
What are good questions?
0 sec
Taking the order – listen carefully - How to listen and get the order right
4 minutes
What does it mean to listen carefully when taking an order?
0 sec
Taking the order – how to provide proactive service when taking the order
4 minutes
What is proactive service when taking the order?
0 sec
Food allergies, intolerances, dietaries and religious food - introduction
48 sec
What is a food allergy, and what to do?
4 minutes
What is a food allergy and what to do?
0 sec
What are food intolerances – what to do? - Part 1
2 minutes
What are food intolerances – what to do? - Part 2
2 minutes
What is food intolerence and what to do?
0 sec
Dietaries and religious food
3 minutes
What are dietary and religious foods?
0 sec
How to upsell when taking the order – introduction
2 minutes
Taking the order – How to upsell – Assumptive selling - Part 1
4 minutes
Taking the order – How to upsell – Assumptive selling - Part 2
3 minutes
What is assumptive selling, and how to use it?
0 sec
Taking the order – how to upsell - Descriptive selling
5 minutes
What is descriptive selling and how to use it?
0 sec
Taking the order – How to upsell – Suggestive selling
3 minutes
What is suggestive selling and how to use it?
0 sec
Test your knowledge!
0 sec
Description
Taking the order is not only a crucial moment for the smooth functioning of the dining experience but also a valuable touchpoint for the establishment to leave a lasting impression on the guests. It represents the culmination of the initial sequence of the dining experience, where the guests have had an opportunity to peruse the menu and make their choices. By ensuring that this stage is handled with utmost professionalism and attentiveness, the staff can create a positive
Taking the order is not only a crucial moment for the smooth functioning of the dining experience but also a valuable touchpoint for the establishment to leave a lasting impression on the guests. It represents the culmination of the initial sequence of the dining experience, where the guests have had an opportunity to peruse the menu and make their choices. By ensuring that this stage is handled with utmost professionalism and attentiveness, the staff can create a positive and memorable experience for the patrons. Additionally, it presents an ideal opportunity for skilled servers to showcase their expertise in suggestive selling and upselling, thereby enhancing the overall dining experience for the guests and potentially increasing revenue for the restaurant.
What you will learn
Allergies
Intolerances
Proactive service
Listening
Sales & demand
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