Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction (How to read your guests)
3 minutes
Observation (part 1)
2 minutes
Observation (part 2)
4 minutes
Observation (part 3)
3 minutes
Questions
4 minutes
How to read your guest?
0 sec
How to read your guest, step 2?
0 sec
What are good questions?
0 sec
Test your knowledge!
0 sec
Description
Reading and understanding your guests is the best way to deliver exceptional service. The best service delivered is when it is personalized, with perfect timing, and tailored to the needs of each individual guest. Reading and understanding your guests is the tool to adapt and tailor your service so you know when and how to approach the guest and what to say when. But reading and understanding your guests is not only about providing excellent service. Reading and understanding your guests also pr
Reading and understanding your guests is the best way to deliver exceptional service. The best service delivered is when it is personalized, with perfect timing, and tailored to the needs of each individual guest. Reading and understanding your guests is the tool to adapt and tailor your service so you know when and how to approach the guest and what to say when. But reading and understanding your guests is not only about providing excellent service. Reading and understanding your guests also provides the opportunity to offer great service that improves upselling.
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What you will learn
Observation
Listening
Questions
Sales & demand
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