Instructor
Situated in the Region of Southern Denmark, home to more than 1.2 million Danes, UCL University College provides a talented workforce and offers opportunities for higher and continuing educatio...
Situated in the Region of Southern Denmark, home to more than 1.2 million Danes, UCL University College provides a talented workforce and offers opportunities for higher and continuing education and applied research to a variety of end users.
Curriculum for this course
Introduction
1 minutes
Intro to GAP model
4 minutes
GAP - the knowledge
3 minutes
GAP - the policy
4 minutes
GAP - the delivery
3 minutes
Task 1
1 minutes
The communications GAP
5 minutes
Task 2
1 minutes
GAP model - recap
4 minutes
Sum up
5 minutes
Description
In this course, you will learn how to use and successfully apply the GAP model to your establishment's service blueprint to define and fix flaws in your service delivery. All resulting in your customers' satisfaction and spotless, high-quality service.
What you will learn
Service Excellence
Service Design
Customer Satisfaction
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