Leadership: Ensure high quality service

How to ensure high-quality service with the help of the GAP model?

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10 Lessons

35 minutes

Beginner

English

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Curriculum for this course

+ − High Quality Service 10 Lessons 35 minutes

Introduction

1 minutes

Intro to GAP model

4 minutes

GAP - the knowledge

3 minutes

GAP - the policy

4 minutes

GAP - the delivery

3 minutes

Task 1

1 minutes

The communications GAP

5 minutes

Task 2

1 minutes

GAP model - recap

4 minutes

Sum up

5 minutes

Description

In this course, you will learn how to use and successfully apply the GAP model to your establishment's service blueprint to define and fix flaws in your service delivery. All resulting in your customers' satisfaction and spotless, high-quality service.