Leadership: Conflict management

In this course, we aim to help you identify conflict before it turns into a crisis and provide some practical tools to help you stop conflict before it goes too far.

Created by Henrik Møller
8 Lessons
32 minutes
Beginner
English

Instructor

With many years of experience from the Danish Police, 3 years of experience from the security industry, more than 30 years of teaching experience, including 16 years as a teacher in conflict manage...

With many years of experience from the Danish Police, 3 years of experience from the security industry, more than 30 years of teaching experience, including 16 years as a teacher in conflict management and violence prevention, holding more than 2000 course days, working as a substitute in the specialty area, it gives me the basis to offer my customers a professional and present concept that can be adapted to the wishes and needs that may be. Compared with my experience and knowledge from my own education and teaching, I therefore have the best prerequisites to give you a practical course with high academic content and a great benefit.I am the primary contact, and ensure that the tasks are performed according to our customers' wishes. and expectations.In daily practice I offer teaching and holding courses, workshops, lectures and supervision. Both online and virtual training as well as physical education. I am a specialist in gentle self-defense and gentle use of force in nursing, psychiatry and the specialist area, but I always work from the approach that the use of force is a last resort. I am happy to assist your organization with the preparation of internal guidelines, policies and the preventive structures that relate to your work environment.

Curriculum for this course

Professional challenges and methods
4 minutes
Conflict prevention in practice
5 minutes
The field of conflict
4 minutes
Communication
3 minutes
Deescalation
4 minutes
Collection of information and learning
4 minutes
Summary
4 minutes
test
0 sec

Description

The aim of this course is for you to be able to identify and deal with conflict before a crisis occurs. This course is suitable for anyone that works in a team environment, whether you are a manager or not. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties

The aim of this course is for you to be able to identify and deal with conflict before a crisis occurs. This course is suitable for anyone that works in a team environment, whether you are a manager or not. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties to agreement, to determine your natural style for dealing with conflict, and to understand the process for using negotiation and/or mediation for resolving conflict.

What you will learn

Crisis management
Communication
People management
Security & Safety

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