Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Reservations
2 minutes
Reservation types
53 sec
What are the different types of Reservations?
0 sec
Guaranteed reservations
3 minutes
What is a guaranteed reservation?
0 sec
Non-guaranteed reservations
1 minutes
What is a Non-guaranteed reservation?
0 sec
Reservation channels
7 minutes
What do you know about reservations channels?
0 sec
Test your knowledge!
0 sec
Description
Master the art of reservation management as a front office receptionist with our comprehensive course, equipping you with knowledge on different reservation types, codes, and procedures to ensure seamless check-ins, room assignments, and exceptional guest service. Gain the expertise to provide valuable guidance to potential guests, enhancing their experience and influencing their decision to choose your hotel.
What you will learn
Reservations
Customer Service
Room assigning
Reservations Management
CRS & Reservation Systems
Channel Management Systems
Revenue Management Systems
Guest Service
Guest Experience Delivery
SOP Application
Brand Standards Execution
Interdepartmental Communication
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