Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Test your knowledge - How to become preplanned?
0 sec
Compensation: What, when and how?
2 minutes
Test your knowledge - Compensation, what when and how?
0 sec
How to compensate?
6 minutes
Test your knowledge - How to compensate?
0 sec
Become preplanned
3 minutes
How to be proactive?
5 minutes
Words and phrases to avoid (part 1)
4 minutes
Words and phrases to avoid (part 2)
4 minutes
Words and phrases advised to use
4 minutes
Test your knowledge!
0 sec
Description
Compensation in service recovery is a widely debated topic, with differing opinions among service providers. In this course, we will delve into the complexities of compensation, its effectiveness, and when and how to utilize it as part of the complaint resolution process, addressing the purpose and significance of compensation in handling guest dissatisfaction.
What you will learn
Service Recovery
Guest Relations
Complaint Management
Service Recovery
Complaint Handling
Guest Service
Guest Experience Delivery
Emotional Intelligence
De-escalation Communication
Conflict Resolution
Verbal Communication
Positive Language
SOP Application
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