Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
3 minutes
Setting the table (part 1)
4 minutes
Setting the table (part 2)
4 minutes
Your first 20 steps
3 minutes
How to welcome the guest (part 1)
2 minutes
How to welcome the guest (part 2)
3 minutes
The first 20 seconds
3 minutes
Your first 20 words (part 1)
3 minutes
Your first 20 words (part 2)
3 minutes
12 tips
4 minutes
Test your knowledge!
0 sec
Description
You only get one chance to make an excellent first impression. So, you better make it a good one. One of the most critical moments is when the guest arrives at the restaurant. Why the arrival is such a critical moment is that the first impression will impact the entire experience, interaction, and service delivery between you and the guest.What you will learn
Good impression
Welcoming
Setting table
The first 20 steps
Sales & demand
Quality Assurance
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