F&B: Taking the order

Taking the order is both a crucial moment and a touchpoint when having presented the menu. It is also the last stage of the first sequence of the dining experience and the final part of presenting the menu. It is one of the best moments to provide excellent service and perform upselling.

10 Lessons
28 minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
3 minutes
Allergies, intolerances, dietries and religious food
50 sec
What are food intolerances (part 1)
3 minutes
What are food intolerances (part 2)
2 minutes
Dietaries and religious food
3 minutes
What is a food allergy (part 1)
2 minutes
What is a food allergy (part 2)
2 minutes
How to provide proactive service when taking the order
4 minutes
How to listen and get the order right
4 minutes
Test your knowledge!
0 sec

Description

Taking the order is not only a crucial moment for the smooth functioning of the dining experience but also a valuable touchpoint for the establishment to leave a lasting impression on the guests. It represents the culmination of the initial sequence of the dining experience, where the guests have had an opportunity to peruse the menu and make their choices. By ensuring that this stage is handled with utmost professionalism and attentiveness, the staff can create a positive
Taking the order is not only a crucial moment for the smooth functioning of the dining experience but also a valuable touchpoint for the establishment to leave a lasting impression on the guests. It represents the culmination of the initial sequence of the dining experience, where the guests have had an opportunity to peruse the menu and make their choices. By ensuring that this stage is handled with utmost professionalism and attentiveness, the staff can create a positive and memorable experience for the patrons. Additionally, it presents an ideal opportunity for skilled servers to showcase their expertise in suggestive selling and upselling, thereby enhancing the overall dining experience for the guests and potentially increasing revenue for the restaurant.

What you will learn

Allergies
Intolerances
Proactive service
Listening
Sales & demand

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