F&B: How to read your guest as waiter?

Personalized service is the key to exceptional experiences – understanding your guests unlocks tailored interactions that elevate satisfaction and drive upselling opportunities.

6 Lessons
17 minutes
Beginner
English

Instructor

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
2 minutes
Observation (part 1)
3 minutes
Observation (part 2)
3 minutes
Observation (part 3)
3 minutes
Questions
4 minutes
Test your knowledge!
0 sec

Description

Reading and understanding your guests is the best way to deliver exceptional service. The best service delivered is when it is personalized, with perfect timing, and tailored to the needs of each individual guest. Reading and understanding your guests is the tool to adapt and tailor your service so you know when and how to approach the guest and what to say when. But reading and understanding your guests is not only about providing excellent service. Reading and understanding your guests also pr
Reading and understanding your guests is the best way to deliver exceptional service. The best service delivered is when it is personalized, with perfect timing, and tailored to the needs of each individual guest. Reading and understanding your guests is the tool to adapt and tailor your service so you know when and how to approach the guest and what to say when. But reading and understanding your guests is not only about providing excellent service. Reading and understanding your guests also provides the opportunity to offer great service that improves upselling.

What you will learn

Observation
Listening
Questions
Sales & demand

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