Leadership & management: Situational Leadership; Guiding the Journey to Empowerment

Leadership in hospitality is never one-size-fits-all. Different team members require different levels of direction, support, and autonomy depending on their experience, confidence, and the situation they are facing. This course introduces Situational Leadership as a practical framework for adapting leadership style to meet individual and team needs effectively.

Rather than relying on a single management approach, learners will explore how to assess readiness levels, adjust communication styles, and provide the right balance of guidance and empowerment to support performance and development.

Throughout this course, participants will learn how to:

• Understand the principles of Situational Leadership in a hospitality context
• Identify different team development levels and readiness stages
• Adapt leadership style based on task complexity and employee capability
• Provide appropriate direction, coaching, support, or delegation
• Improve team performance through tailored communication and feedback
• Build trust, motivation, and accountability within teams
• Empower employees to grow in confidence and take ownership of their roles

This course is designed for supervisors, managers, and team leaders who want to strengthen their ability to lead diverse teams effectively, improve individual performance, and create a culture of empowerment and continuous development.