Leadership: How to build service quality into your operations?

Welcome aboard this transformative journey! If you're a manager eager to elevate service quality and engrain it as a continuous part of your operation, then this course is your compass. From complaint management to creating a culture of excellence, embark with us to unlock the keys to unparalleled guest satisfaction and business success.

11 Lessons
38 minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
2 minutes
What is Service quality assurance and how to use it?
4 minutes
Transaction-Focused vs. Relationship-Focused Process Design
4 minutes
The overcooked stakes - how to apply QA in your organization
5 minutes
Complaint management
5 minutes
How to Head Off a Failure?
2 minutes
Guest Measurement Systems - Part 1
5 minutes
Guest Measurement Systems - Part 2
3 minutes
Guest Measurement Systems - Part 3
3 minutes
Toward Consistently Excellent Service
2 minutes
Test your knowledge!
0 sec

Description

Welcome to this comprehensive course tailored for dedicated managers seeking to elevate service quality within their operations. This course is designed to equip you with the knowledge and tools necessary to integrate service quality seamlessly into your organization, fostering continuous improvements and unparalleled guest satisfaction. Explore a variety of quality assurance methodologies, understand the critical role of service quality in establishing a competitive edge, and delve into stra

Welcome to this comprehensive course tailored for dedicated managers seeking to elevate service quality within their operations. This course is designed to equip you with the knowledge and tools necessary to integrate service quality seamlessly into your organization, fostering continuous improvements and unparalleled guest satisfaction. Explore a variety of quality assurance methodologies, understand the critical role of service quality in establishing a competitive edge, and delve into strategies for effective complaint management. Throughout this journey, we will examine the principles that underpin service quality, providing you with actionable insights applicable across various service-based industries.

What you will learn

Service Quality
Complaint Management
Satisfaction Measurements