Front office: Operations - introduction

Step into the heartbeat of the hotel and master the art of guest interactions as a front office receptionist, where you'll leave a lasting impression from arrival to departure and ensure exceptional service throughout the guest's journey.

10 Lessons
18 minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction to Front Office Operations
3 minutes
The Guest Circle
3 minutes
What is the Front Office?
1 minutes
The Front Desk Receptionist
2 minutes
The Concierge
2 minutes
The Bell Team and Bell Attendant
1 minutes
The Butler
48 sec
The doorkeepers
1 minutes
Guest relations
1 minutes
Test your knowledge!
0 sec

Description

Step into the vibrant heartbeat of a hotel as a front office receptionist, where you'll leave a lasting impression on guests from their arrival to departure. With the guest circle in mind, master the art of pre-arrival interactions and provide exceptional service with excellent communication, product knowledge, and coordination skills.

What you will learn

Service Excellence
Guest Circle
Operations