Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
4 minutes
Pre-arrival preparation
4 minutes
The arrival
3 minutes
How to welcome the guest and start the registration process?
4 minutes
Allocating the room
4 minutes
Determining Method of Payment
4 minutes
Why you should know about the payment process?
2 minutes
Issue the key and finish the check-in process
3 minutes
What to do when registrations deviate from normal?
3 minutes
Dealing with system errors, payment problems and insufficient ID
4 minutes
Handling complaints at check-in
4 minutes
Group Arrivals
4 minutes
The right service behavior during check-in
4 minutes
Check-in is ideal for upselling
3 minutes
Test your knowledge!
0 sec
Description
Welcome to this insightful lesson on the art of front office check-in. As a pivotal touchpoint in the guest experience, the check-in process holds the key to creating a memorable stay. In this lesson, we will delve into the intricacies of guest interaction, room allocation, and the precise steps that culminate in a seamless check-in, ensuring guest satisfaction from the moment they set foot in your establishment.
What you will learn
Check-in Processing
Guest Satisfaction
Service Excellence