F&B: Service Recovery - Proactive actions and how to compensate the guest

Unlocking the complexities of compensation in service recovery: a highly debated topic among service providers, where the power of tangible gestures meets the challenge of determining the most effective resolution for guest satisfaction.

8 Lessons
31 minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Compensation: What, when and how?
2 minutes
How to compensate?
6 minutes
Become preplanned
3 minutes
How to be proactive?
5 minutes
Words and phrases to avoid (part 1)
4 minutes
Words and phrases to avoid (part 2)
4 minutes
Words and phrases advised to use
4 minutes
Test your knowledge!
0 sec

Description

Compensation in service recovery is a widely debated topic, with differing opinions among service providers. In this course, we will delve into the complexities of compensation, its effectiveness, and when and how to utilize it as part of the complaint resolution process, addressing the purpose and significance of compensation in handling guest dissatisfaction.

What you will learn

Service Recovery
Guest Relations
Complaint Management