F&B: How to upsell when taking the order as waiter?

Learn how to master your upselling skills when taking the order to not only increase sales, but simultaneously enhance the guest's experience and satisfaction.

12 Lessons
34 minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
2 minutes
Ask good questions (part 1)
2 minutes
Ask good questions (part 2)
1 minutes
How to listen and get the order right
4 minutes
How to provide proactive service
4 minutes
Assumptive selling (part 1)
3 minutes
Assumptive selling (part 2)
1 minutes
Suggestive selling (part 1)
3 minutes
Suggestive selling (part 2)
4 minutes
Descriptive selling (part 1)
3 minutes
Descriptive selling (part 2)
2 minutes
Test your knowledge!
0 sec

Description

Taking the order is the perfect situation to upsell. But be cautious and aware not to cross the line where you become pushy. Upselling when taking the order should add value to the dining experience, a gesture, and good service. It should be to improve service delivery and interaction. Without the right intention and mindset, your attempt will be seen as pushy and annoying.

What you will learn

Ask good questions
Listening
Sales & demand