Instructor
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
2 minutes
Ask good questions (part 1)
2 minutes
Ask good questions (part 2)
1 minutes
How to listen and get the order right
4 minutes
How to provide proactive service
4 minutes
Assumptive selling (part 1)
3 minutes
Assumptive selling (part 2)
1 minutes
Suggestive selling (part 1)
3 minutes
Suggestive selling (part 2)
4 minutes
Descriptive selling (part 1)
3 minutes
Descriptive selling (part 2)
2 minutes
Test your knowledge!
0 sec
Description
Taking the order is the perfect situation to upsell. But be cautious and aware not to cross the line where you become pushy. Upselling when taking the order should add value to the dining experience, a gesture, and good service. It should be to improve service delivery and interaction. Without the right intention and mindset, your attempt will be seen as pushy and annoying.What you will learn
Ask good questions
Listening
Sales & demand