Instructor
Hosdu Hospitality Education
ReceptionistEmpowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Lesson 1: Why Telephone Etiquette Matters in Hospitality Part 1
4 minutes
Lesson 1: Why Telephone Etiquette Matters in Hospitality Part 2
2 minutes
Lesson 1: Why Telephone Etiquette Matters in Hospitality Part 3
2 minutes
Lesson 1: Why Telephone Etiquette Matters in Hospitality Part 4
2 minutes
Lesson 2, Part 1 - Why Telephone Etiquette Matters in Hospitality
4 minutes
Lesson 2, Part 2 - Why Telephone Etiquette Matters in Hospitality
4 minutes
Lesson 2 Part 3- Why Telephone Etiquette Matters in Hospitality
4 minutes
Lesson 3 Part 2: Handling Guest Requests and Inquiries
4 minutes
Lesson 3 Part 3: Handling Guest Requests and Inquiries
3 minutes
Lesson 3 Part 1: Handling Guest Requests and Inquiries
3 minutes
Lesson 4 Part 1: Holding, Transferring, and Closing Calls
3 minutes
Lesson 4 part 2: Holding, Transferring, and Closing Calls
3 minutes
Lesson 4 Part 3: Holding, Transferring, and Closing Calls
4 minutes
Lesson 5 Part 1: Taking Messages and Common Mistakes
2 minutes
Lesson 5, Part 2: Taking Messages and Common Mistakes
3 minutes
Lesson 5, Part 3: Taking Messages and Common Mistakes
2 minutes
Description
What you will learn
Verbal Communication
Active Listening
Hospitality Etiquette
Guest Service
Guest Engagement
Customer Care
Positive Language
Telephone Etiquette
Process Execution
SOP Compliance
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