Housekeeping: Becoming a room attendant

Housekeeping is the heart of every hotel, why? You will find an answer to this question and many more in this course.

8 Lessons
26 minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Receptionist

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
2 minutes
Guest types and expectations
3 minutes
The Purpose of Housekeeping
4 minutes
What does the housekeeping department do and why is it so important?
3 minutes
The Housekeeping Personnel – Who does what?
3 minutes
The role, duties, and responsibilities of the Guest Room Attendant
4 minutes
Guest Room Attendants - Personal Attributes
4 minutes
Test your knowledge!
0 sec

Description

Welcome to this course on becoming a room attendant within the housekeeping department. In this course, we will explore the bigger picture of the hotel industry, the millions of guests it caters to, and why housekeeping plays such a critical role in ensuring their comfort and satisfaction. By understanding the diverse needs of different types of guests, you will be able to provide exceptional service and make a lasting impact on their experience.

What you will learn

Housekeeping basics
Housekeeping responsibilities
Housekeeping importance