Instructor
Hosdu Hospitality Education
ReceptionistEmpowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Description
Welcome to the first part of our comprehensive service recovery course, designed to equip you with the skills to handle complaints effectively. Over the four courses, you'll learn about the psychology behind complaints, principles for successful complaint handling, practical step-by-step guides, and proactive strategies for preventing complaints. Prepare to enhance your ability to identify, handle, and recover from negative guest feedback, ensuring exceptional service and guest satisfaction.
Welcome to the first part of our comprehensive service recovery course, designed to equip you with the skills to handle complaints effectively. Over the four courses, you'll learn about the psychology behind complaints, principles for successful complaint handling, practical step-by-step guides, and proactive strategies for preventing complaints. Prepare to enhance your ability to identify, handle, and recover from negative guest feedback, ensuring exceptional service and guest satisfaction. Let's embark on this journey of mastering service recovery together.