Front office: Service Recovery - How to use compensations, and other actions for service recovery?

Master the art of compensations and proactive service recovery in the front office with our comprehensive course. Explore the complexities, debates, and effectiveness of compensations, and learn how to handle complaints, restore guest satisfaction, and create exceptional experiences through strategic implementation.

9 Lessons
33 minutes
Beginner
English
Image Description Preview this course
Add to wishlist
Buy access to course
Share this course

Instructor

Hosdu Hospitality Education
Receptionist

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Compensation: what, when and how?
3 minutes
Compensation: How to?
4 minutes
Compensation: How to? - Part 2
3 minutes
Becoming pre-planned - becoming better at handling complaints
3 minutes
How to make proactive service recovery?
5 minutes
Service recovery: Words and phrases NOT to use - Part 1
5 minutes
Service recovery: Words and phrases NOT to use - Part 2
4 minutes
Service recovery: Good words and phrases
4 minutes
Test your knowledge!
0 sec

Description

Welcome to an insightful course on compensation and proactive service recovery for the front office. In this course, we will explore the complexities and effectiveness of compensations in handling guest complaints. Delve into the debates surrounding compensation, understand its purpose, and discover when and how to use it as a powerful tool for complaint resolution. By the end of this course, you will gain valuable skills in effective compensation strategies, proactive service recovery techni

Welcome to an insightful course on compensation and proactive service recovery for the front office. In this course, we will explore the complexities and effectiveness of compensations in handling guest complaints. Delve into the debates surrounding compensation, understand its purpose, and discover when and how to use it as a powerful tool for complaint resolution. By the end of this course, you will gain valuable skills in effective compensation strategies, proactive service recovery techniques, and the right language to handle complaints, backed by real-life cases and examples.

What you will learn

Service Recovery
Customer Satisfaction
Complaint Management