Instructor
Hosdu Hospitality Education
ReceptionistEmpowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
3 minutes
Service is communication
2 minutes
Body language - part 1
3 minutes
Body language - part 2
3 minutes
Feet and gestures - part 1
2 minutes
Feet and gestures - part 2
2 minutes
Personal space and mirroring
2 minutes
How to use the tone of voice to express service? - part 1
3 minutes
How to use the tone of voice to express service? - part 2
3 minutes
Good words, phrases, and manners - part 1
4 minutes
Good words, phrases, and manners - part 2
3 minutes
Phone communication with guests - part 1
2 minutes
Phone communication with guests - part 2
2 minutes
Phone communication with guests - part 3
2 minutes
Phone communication with guests - part 4
2 minutes
Phone communication with guests - part 5
2 minutes
Test your knowledge!
0 sec
Description
Welcome to the world of service communication, where effective communication is the backbone of success in the service and hospitality industry. As service and hospitality employees, your ability to communicate effectively can make or break the customer experience. From building trust to enhancing customer satisfaction, the importance of communication cannot be overstated. In this course, we will explore the key elements of service communication and equip you with the skills necessary to excel i
Welcome to the world of service communication, where effective communication is the backbone of success in the service and hospitality industry. As service and hospitality employees, your ability to communicate effectively can make or break the customer experience. From building trust to enhancing customer satisfaction, the importance of communication cannot be overstated. In this course, we will explore the key elements of service communication and equip you with the skills necessary to excel in your role and exceed customer expectations.
Read more +
Read less -
What you will learn
Communication
Guest relation
Improved verbal and non-verbal skills
Guest understanding