Front office: Proper written communication

Master your written communication to ensure providing great service to your guests!

23 Lessons
1hours 6minutes
Beginner
English
Image Description Preview this course
Add to wishlist
Buy access to course
Share this course

Instructor

Hosdu Hospitality Education
Receptionist

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
1 minutes
What is Written Front Office Communication? - part 1
2 minutes
What is Written Front Office Communication? - part 2
3 minutes
Basic Guidance for Written Front Office Communication - part 1
2 minutes
Basic Guidance for Written Front Office Communication - part 2
3 minutes
Written Service Front Office Communication - part 1
4 minutes
Written Service Front Office Communication - part 2
3 minutes
E-mail Etiquette - part 1
2 minutes
E-mail Etiquette - part 2
3 minutes
Email Etiquette - part 3
3 minutes
Email Etiquette - part 4
4 minutes
Email Etiquette - part 5
4 minutes
Email Etiquette - part 6
3 minutes
Internal communication - part 1
2 minutes
Internal communication - part 2
2 minutes
Ensure good Interdepartmental Communication - part 1
3 minutes
Ensure good Interdepartmental Communication - part 2
3 minutes
Ensure good Interdepartmental Communication - part 3
2 minutes
Ensure good Interdepartmental Communication - part 4
2 minutes
Switchboard Operators
1 minutes
Cultural Awareness - part 1
2 minutes
Cultural Awareness - part 2
2 minutes
Test your knowledge!
0 sec

Description


Welcome to the course on improving your written communication for the front office! As a front office agent, you are the first point of contact for guests and your written communication can make or break their experience. In this course, you'll learn tips and tricks to effectively communicate with guests through email, social media, and other written channels, ensuring a positive guest experience every time. So let's get started on enhancing your written communication skills!

What you will learn

Communication
Guest Relationship
Written Communication
E-mail Communication