Front office: How to provide excellent service?

Welcome to the world of front office service excellence!

16 Lessons
1hours 5minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Receptionist

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
4 minutes
Types of guest
2 minutes
Family travelers
2 minutes
Conventional and Luxury Travelers
3 minutes
Business guests
2 minutes
Bleasure and digital workers
4 minutes
Expectations - experience - evaluation
3 minutes
Understand the expectations of your guests
4 minutes
Walk through the door like it is your first time
5 minutes
Service quality and standards
6 minutes
Ambassador of a good first impression
6 minutes
Emotional Intelligence - part 1
3 minutes
Emotional Intelligence - part 2
5 minutes
Practice emotional intelligence - part 1
2 minutes
Practice emotional intelligence - part 2
7 minutes
Test your knowledge!
0 sec

Description


In this lesson, we will explore the art of providing exceptional service that goes beyond just meeting guest needs. From understanding guest expectations to creating personalized service experiences, we'll equip you with the necessary skills to deliver unforgettable guest experiences. So, let's dive in and learn how to create service-wow moments that leave a lasting impression!

What you will learn

Service Excellence
Guest Experience Management
Guest Communication
Extraordinary Service Quality