Front office: How to improve sales and upselling by adding value to the guest?

Unlocking the art of upselling: techniques of value-added sales.

15 Lessons
48 minutes
Beginner
English
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Instructor

Hosdu Hospitality Education
Receptionist

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
1 minutes
What is upselling in the front office?
2 minutes
When should you be upselling?
4 minutes
Know your guests and their needs
3 minutes
Motivational triggers you should know
3 minutes
Why you should be able to read your guest?
4 minutes
How to read your guest through observations? - part 1
2 minutes
How to read your guest through observations? - Part 2
2 minutes
How to read your guest through questions?
4 minutes
Value-added sales - part 1
2 minutes
Value-added sales - part 2
2 minutes
Know your products and your hotel
3 minutes
Examples of hotel upselling
3 minutes
Upselling: step-by-step
4 minutes
Test your knowledge!
0 sec

Description


Are you ready to take your sales skills to the next level? In this course, you will learn the art of upselling and how to time it perfectly. We'll teach you how to understand your guests, identify their triggers and sales opportunities, and become a value-added salesperson. By the end of the course, you'll be equipped with upselling examples that you can implement in your own service provider role. Get ready to elevate your sales game!

What you will learn

Value-added sales
Upselling skills
Guest relations
Sales skills