Instructor
Hosdu Hospitality Education
ReceptionistEmpowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Introduction
1 minutes
What is upselling in the front office?
2 minutes
When should you be upselling?
4 minutes
Know your guests and their needs
3 minutes
Motivational triggers you should know
3 minutes
Why you should be able to read your guest?
4 minutes
How to read your guest through observations? - part 1
2 minutes
How to read your guest through observations? - Part 2
2 minutes
How to read your guest through questions?
4 minutes
Value-added sales - part 1
2 minutes
Value-added sales - part 2
2 minutes
Know your products and your hotel
3 minutes
Examples of hotel upselling
3 minutes
Upselling: step-by-step
4 minutes
Test your knowledge!
0 sec
Description
What you will learn
Value-added sales
Upselling skills
Guest relations
Sales skills