Front office: 3 techniques to improve upselling

Improve your results and company's revenue by applying these techniques into your upselling routine.

13 Lessons
38 minutes
Intermediate
English
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Instructor

Hosdu Hospitality Education
Receptionist

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
2 minutes
FAB - Features, advantages & benefits
4 minutes
How to use the FAB, to improve your upsells?
3 minutes
FAB technique used in practice
1 minutes
6 principles of persuasion
2 minutes
How to use the principles of Reciprocity to sell more?
3 minutes
How to use the principle of Social Proof to sell more?
2 minutes
How to use the principle of Authority to sell more?
3 minutes
How to use the principle of Scarcity to sell more?
3 minutes
How to sell more using the principle of liking?
2 minutes
Suggestive, assumptive, and descriptive selling
3 minutes
Front Desk Upselling Examples: questions and scripts
3 minutes
Test your knowledge!
0 sec

Description


Upselling not only benefits your company, but it also enhances the guest's overall experience. Through specific and applicable techniques, we will teach you how to effectively communicate and persuade guests to take advantage of all the opportunities your property has to offer. Join us as we explore the FAB selling technique, principles of persuasion, and upselling during check-in. Let's make every guest's stay a memorable one while increasing profits for your business!

What you will learn

Upselling techniques
Improving guest satisfaction
Improving revenue
Upselling more