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This course is private and only available for specific groups and organizations.
Instructor
Hosdu Hospitality Education
ReceptionistEmpowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...
Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System
Curriculum for this course
Why Telephone Etiquette Matters in Hospitality Part 1
3 minutes
Why Telephone Etiquette Matters in Hospitality Part 2
2 minutes
Why does it matter?
0 sec
Why Telephone Etiquette Matters in Hospitality Part 3
1 minutes
Why Telephone Etiquette Matters in Hospitality Part 4
2 minutes
Why is Telephone Etiquette important?
0 sec
Answering Calls Professionally Part 1
4 minutes
Answering Calls Professionally Part 2
5 minutes
How to Answering Calls Professionally?
0 sec
Answering Calls Professionally Part 3
4 minutes
How to Answering Calls Professionally?
0 sec
Handling Guest Requests and Inquiries Part 1
4 minutes
How to understand the guest behind the request?
0 sec
Handling Guest Requests and Inquiries Part 2
3 minutes
How to active listen?
0 sec
Handling Guest Requests and Inquiries Part 3
4 minutes
How to use positive language?
0 sec
Holding, Transferring and Closing Calls Part 1
3 minutes
How to, Hold, Transfer, and Closing Calls?
0 sec
Holding, Transferring and Closing Calls Part 2
3 minutes
Holding, Transferring and Closing Calls Part 3
4 minutes
Taking Messages and Common Mistakes Part 1
2 minutes
Taking Messages and Common Mistakes Part 2
3 minutes
Taking Messages and Common Mistakes Part 3
0 sec