CEM: Guiding the guest experience

Welcome to the world of guiding the guest experience!

9 Lessons
32 minutes
Beginner
English
Image Description Preview this course
Add to wishlist
Buy access to course
Share this course

Instructor

Hosdu Hospitality Education
Receptionist

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System<...

Empowering your hospitality business with the innovative Hospitality Training Framework, Best Online Hospitality Training, Virtual Reality training sessions and Powerful Learning Management System

Curriculum for this course

Introduction
2 minutes
How to increase awareness?
4 minutes
Focusing Your Guests on Their Experience
5 minutes
Make Guests Observers of Their Own Enjoyment
4 minutes
Minimize Attention to Unpleasantries
2 minutes
Improving the Experience before the Guest Arrives
4 minutes
Addressing Restaurant Wait Times - applied examples
2 minutes
Maximizing Anticipation after Guest Reservations
4 minutes
Test your knowledge!
0 sec

Description


As a hospitality manager, you play a critical role in shaping your guests' perceptions of their stay. In this course, you will learn practical methods to enhance your guests' experiences by increasing their awareness of the positive aspects of their stay, ultimately boosting their overall satisfaction. Get ready to take your guests on a journey of mindful enjoyment and create unforgettable memories.

What you will learn

Guest Experience Management
Guest Relations
Service Development